Order Cancellations and Returns

How to cancel your order

To cancel your order, notify us via email immediately after order placement so that we may assist you. If your order has shipped, please follow the instructions on “How to return your order”.

How to return your order

If you’re not completely satisfied with your order you may return it within 10 business days of receipt for a cash refund or replacement (less shipping). The return shipping will be your responsibility. Please notify us via email for assistance in processing your return.

Once you have obtained prior authorization, please send your return item(s) to Maseshop:

Maseshop Attn: Returns Department
401 Old River Dr, Vallejo, California, 94589, United States

Important Notes:

  • All returns must have prior authorization from maseshop.com.
  • All refunds will be credited to the payment form used for the original purchase.
  • Exchanges are subject to availability.